Refund requests
All refund requests must be submitted in writing and sent to [email protected].
All program refunds are subject to an administrative fee, which is a direct result of charges PenMet Parks incurs by a third party. The administrative fee is 3% of the total cost.
If you wish to enroll in a different time or activity, please let us know by emailing [email protected] instead of enrolling in the new activity yourself so that we can transfer your enrollment. That way, you avoid the 3% fee and paying twice while your refund or credit is processed.
Refunds resulting in funds of $5 or less will automatically be issued as credits on your account to be utilized within 12 months.
Programs or events canceled or rescheduled by PenMet Parks will not be subject to administrative fees. All refund dates are based upon the day before the beginning of the activity.
Refunds will be processed according to the following schedule:
- Full refunds are issued with notice of eight or more days ahead of the activities’ start date.
- 50% refunds are issued when there are between four and seven days before the first date of the activity.
- No refunds will be issued for requests received 3 days or less ahead of the activity.
Waitlist details
We offer the opportunity for people to join a waitlist for a program or activity that is full. If enrolled participants drop out, the first person on the waitlist will be offered the opportunity to enroll.
Historically we have called people to notify them when an opening occurs. For most of our programs we are moving to an automated system that sends an email to the waitlist notifying people of an opening. (Please note: our senior programs will continue to receive a phone call.)
The email will include a link for your to register for the activity or program. If you do not respond within 48 hours, you will be removed from the waitlist and the invite will go to the next person in line. You will then receive an email telling you if you’ve been bumped from the list and have lost your place in line.
Please confirm the email address tied to your ActiveNet profile is one you check regularly. If you are enrolling a family member for a program with a waitlist, please make sure the email address tied to their profile is one that is regularly checked. The waitlist notification will go to the email associated with the person waiting to be enrolled.
If you have questions please email [email protected].